Website Business Communication 7.8.2019.0716 latest version

Features of website business software

​ ​ 1. Active invitation: When a visitor enters the website, an invitation box will pop up to invite the visitor to talk. Customer service can also manually invite and force the dialogue to change from passive to active.

​​ 2. Message prediction: During the chat with the visitor, every word the visitor enters can be seen by the client. This allows the customer service to understand what the visitor wants to ask next and improves customer service efficiency.

3. Personalized settings: Each customer can modify the floating pictures, invitation box content, dialog opening remarks and side advertising pictures of Business Link according to their own needs.

4. Conversation assignment: Whenever a conversation comes in, the system will assign the conversation to the corresponding customer service according to the pre-set assignment rules to improve work efficiency.

5. Track tracking: The client can monitor the source information and access tracks of all visitors, such as which search engine they came from, what keywords they searched for, which web pages they viewed, which web pages they are currently viewing, etc.

​ ​ 6. Customer service management: BusinessLink has an administrator account, through which you can check the work status of each customer service, and assign corresponding permissions and prohibited permissions to customer service. For example, you can prohibit customer service from exporting conversation records, allow customer service to view other customer service conversations, etc.

Introduction to website business functions

Real-time monitoring: The administrator account can view the dialogue status of each customer service account in real time, so as to monitor the work of customer service, identify problems, and improve the quality of dialogue.

​​ Message prediction: During the conversation, customer service can see that the visitor is entering information that has not yet been sent. Customer service can prepare answers in advance and shorten the response time.

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Permanent identification: For every visitor who enters, BusinessLink will generate a permanent identity. Through this identity, the visitor’s previous visit information and conversation records can be known to facilitate follow-up contact.

Data mining: Provides dozens of data analysis reports, which can conduct detailed analysis of data sources, addresses, keys, customer service reception, visits, and landing pages, and can also export various data reports.

Track tracking: For each visitor, BusinessLink will make detailed statistics on the visitor’s source, region, keywords, operating system, browser, and time spent browsing each web page until the visitor leaves.

Active invitation: When a visitor enters the webpage, we can manually invite the visitor to talk or the system can automatically pop up the invitation box to change the passive to active and increase the dialogue rate.

Personalized customization: In addition to adding dozens of templates, BusinessLink can also customize personalized functions to meet customer needs, such as personalized invitation boxes, personalized floats, personalized dialog boxes, etc.

Dialogue distribution: The default basic distribution mode is sequential distribution. You can also activate advanced distribution modes such as distribution by region, distribution by web page, and average distribution as needed.

Conversation encryption: All conversation processes use SSL128-bit encryption algorithm to make your chat content with your visitors more secure, so you don’t have to worry about your chat content being accessed by unauthorized third parties.

​​​​Bidding Guard: It can effectively reduce the behavior of malicious clicks on bidding promotions, thereby reducing advertising costs. It can also prevent malicious behavior of swiping the Business Communication dialogue to ensure that the dialogue is not affected.

Robot: When the customer service is busy or not online, the robot can replace the customer service to respond to visitor inquiries, share the customer service workload, achieve 24-hour customer service online, and improve efficiency.

Supports multiple languages: Currently it supports Simplified Chinese, Traditional Chinese, English, Korean, Japanese and other language versions, providing strong support for foreign trade websites.

Support mobile visitors: You can set floating, invitation box and other styles separately for mobile websites. You can also set automatic replies and one-click dialing to support your mobile marketing.

Website Business Software Advantages

​ ​ 1. Supports a variety of business payment modes and has strong compatibility. In addition to supporting typical e-commerce (B to In addition to B) payment mode, it also supports various charging modes such as e-government payment, water and electricity bills, and communication fees.

​​ 2. The binding of capital flow and information flow. Using the business payment system, you can check the approval status of funds at any time, and you can also clearly know the order information corresponding to each payment.

3. Flexible and diverse access methods. According to the actual situation of the merchant, various access methods such as direct connection and intermediary business platform are provided.

​​ 4. Tailor-made notification mode. The business payment system provides multiple notification methods such as client, SMS and E-MAIL. Customers can customize the content and method of notification according to their needs.

5. The operation process is determined on demand. Whether the business handled by the customer on the corporate banking client requires approval and the formulation of the approval process are determined by the customer themselves. The customer can also decide whether the customer's confirmation process is required after the order is approved.

​ 6. Supports multiple settlement methods. Merchants do not need to confirm the customer's order, and the funds are transferred directly. After the customer's order is approved, the funds are frozen in advance and will be transferred after the merchant confirms the order. The merchant cancels the order and the merchant's frozen funds are unfrozen. The customer can pay the funds for the same order in batches. It supports multiple payees for one order.

Frequently Asked Questions about Website Business

      1. Will using the official version of Zhongshi Website Business Link affect the loading speed of our current website?

We have considered your concerns. For this reason, users usually add a line of code after </html> to help you solve the browser loading problem. The browser will load the software code after fully displaying the content of the user's website to reduce the browsing speed that affects the user's website.

                                                                                                                    We have chosen a multi-line computer room with high-quality domestic service to ensure smooth web page loading speed and provide users with a smooth user experience.

   2. When a visitor visits again, can the official version of the website Business Link obtain his visit record? Can such information be permanently identified?

Zhongshi website business link 7.0 This version has visitor identification technology that can record website visitor information. As long as the other party logs in to your website from the same computer, the software can automatically call up the visitor's visit and conversation records, which will greatly improve the efficiency of customer service staff's negotiation and follow-up.

   3. Will the floating icon of the official version of Zhongshi Website Business Link be blocked or disappear as the web page scrolls?

We have carried out technical processing on the floating icon of the Zhongshi website’s online customer service software. Even if the visitor’s computer has Internet assistant software (such as Yahoo Assistant) installed, the floating icon will not be blocked and will not disappear due to scrolling of the web page.

Website Business Update Log

​ ​ 1: Optimized performance

​ ​ 2: We are serious about solving bug problems