Introduction to beauty salon customer file management form The complete beauty salon customer file management form should include customer consultation form, electronic or written file, and customer project planning form.
Customer profile establishment process: 1. Understand the customer’s basic information, including the most important name, gender, age, occupation, contact information, etc.
2. Understand the customer's skin condition: mainly the customer's existing skin condition and whether they have done relevant beauty care before. Another point is to know whether the customer is allergic to certain products and ingredients.
3. After doing a skin test for the customer, register the important information so that the next service can be more considerate and faster. The follow-up service can greatly improve the customer's care satisfaction.
4. Register the customer’s care plan and record each customer’s care course.
5. Attach the effect analysis and customer evaluation to understand the customer's adaptability and satisfaction with the beauty salon products, so as to improve services and related technologies.
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