Cloud maintenance service (Sayi Information)
Saiyi Information provides customers with cloud butler services, provides all-weather service response, fault handling services, and provides optimization, transformation and upgrade services for application system architecture or databases. It includes basic operation and maintenance, database operation and maintenance, and advanced operation and maintenance of the system after migrating to the cloud. Important note: This quotation is for reference only, please consult before placing an order! Product description: Provide customers with cloud butler services, providing professional, all-weather service response and troubleshooting
- Complete operation and maintenance services and guarantee system
- Professional service team provides strong technical support
- Complete service process, clear and quantifiable goals at each stage
Product Description :
Provide customers with cloud butler services, provide professional, all-weather service response, troubleshooting services, and provide optimization, transformation and upgrade services for application system architecture, databases, etc. The specific service catalog is as follows:
1. Basic operation and maintenance: daily monitoring, periodic inspections, fault handling, resource management, etc.
1. Based on 5*8 or 7*24 hours daily monitoring service
2. Cloud resource monitoring and early warning services.
3. Inspections can be carried out on a monthly, quarterly or annual basis, and the quotation is based on the number of inspections.
4. Troubleshooting:
SLA levels from high to low are P1, P2, and P3
What is the response time of P1 service? What is the response time of P2 service? What is the response time of P3 service? 5. Cloud resource usage list and configuration, and provide technical support for Huawei cloud products
2. Database operation and maintenance: common fault handling and database health inspection, etc.
1. Solving daily database exception problems
2. Database log inspection;
3. Database tracking file cleaning;
4. Database process status check;
5. Database monitoring status check;
6. Database table space inspection and management;
7. Check database I/O, CPU, and memory usage;
8. Database backup check, if abnormality is detected, solutions will be provided and follow-up solutions will be provided.
3. Advanced operation and maintenance services
On the basis of basic operation and maintenance and database operation and maintenance, it also includes service acceptance, platform maintenance, operation and maintenance reports, and system operation and maintenance improvement suggestions.
Product Highlights:
1. Remote service diagnosis: Through the service platform, customer service requests are obtained in a timely manner, and the service request status is systematically recorded and tracked throughout the process. Dedicated engineers are assigned to establish end-to-end operation and maintenance service contact with each customer.
2. On-site diagnosis service: According to the urgency and severity of customer service requests, customer service engineers are dispatched to the site to provide technical support and services: after diagnosing and solving system faults or other abnormal situations, a diagnosis and processing report is submitted to assist customers in normative prevention. and optimization.
3. Emergency operation and maintenance services: In the face of customers' emergency maintenance service requests, we can provide emergency handling measures from three aspects: business systems, databases, and technology platforms, make emergency responses in the shortest time, and assign customer service engineers and technical solution capabilities. The DBA rushed to the scene to resolve the matter.
4. DBA service support: Provide regular operation and maintenance (environment cloning, system cleaning, system inspection, backup, performance analysis), irregular operation and maintenance (cloning, pudding), fault support, consultation, management (problems) Processing reports, inspection reports, regular summary meetings and reports), provide regular system monitoring services, and provide quarterly inspection reports based on the application of the system, and provide performance optimization at the database level and application level based on the results of performance inspections.
5. Application technology services: Provide system technology troubleshooting and solutions, as well as consultation and answers to business and technical issues. Provide updates, corrections and improvements to errors and bugs in business system functions, and provide guidance at the business and technical levels.
6. Operation and maintenance training support: Provide cloud platform training, including: system installation, deployment and daily operation and maintenance management training of the cloud platform. At the same time, training on business functions, application improvements, and special business levels will be conducted according to customer needs.
All users
Product pricing
Product price = ordering interval quantity 1 * interval specification unit price 1 + ordering interval quantity 2 * interval specification unit price 2.
For example: the call rate is 0.3 yuan/minute for the part that does not exceed 3 minutes, and 0.2 yuan/minute for the part that exceeds 3 minutes; if the user calls for 8 minutes, the fee charged is 3*0.3+5*0.2=1.9 yuan.
Product price = order quantity * unit price of the range to which the quantity belongs.
For example: the call rate is 0.3 yuan/minute for no more than 3 minutes, and 0.2 yuan/minute if it exceeds 3 minutes; if the user calls for 2 minutes, the fee charged is 2*0.3=0.6 yuan; if the user calls for 8 minutes, the fee charged The cost is 8*0.2=1.6 yuan.
Product price = order quantity * unit price.
The product price is the price displayed on the page.
After-sales service time: 7 * 24 hours After-sales service content: product consultation, technical consultation Service hotline: 18576400445 Service email: renzehua@chinasie.com
By ordering this product you agree toService Support Terms》