UFIDA cloud platform master data management supporting services
Standard product support service: Standard Product Support, abbreviated as SPS in English, is a software product support service provided by UFIDA Network Technology Co., Ltd. to ensure the normal operation of software products and certification and license upgrades. Service content: 1. Standard product update and upgrade: 1) Product Patch update service: Use the patch tool provided by the manufacturer to download and install the patch for the currently registered software product.
- Continuously improve the system through continuously enhanced and optimized software version updates;
- Obtain effective solutions to system problems and ensure the normal operation of the system;
- Prevent system operation risks through proactive services;
- Improve product application capabilities through access to knowledge base.
Service content:
1. Standard product updates and upgrades: 1) Product patch update service: Use the patch tool provided by the manufacturer to download and install patches for currently registered software products. ;2) Product version upgrade authorization: From the date of successful registration (activation) of the purchased software product, you can enjoy the product authorization for the latest version of the same product line within the scope of the currently registered software product license.
2. Standard product problem solving: 1) Online support: 1. Customers can access UFIDA Intelligent Service Cloud Platform (iSM Cloud) and quickly solve problems through robot self-service Q&A; 2) Customers can submit a service application form to UFIDA and obtain current registration Consultation, diagnosis and solution services for software product application problems, and check the progress at any time. 3) 400 hotline consultation: (1) Customers can call the 4006600588 hotline to inquire about application issues of currently registered software products. (2) UFIDA provides hotline problem solving progress and status notification services. 4) Remote support: With the customer's authorization and consent, UFIDA service consultants can remotely connect to the customer's software application site to view, locate, diagnose, and provide solutions and application guidance.
3. Knowledge transfer: 1) Knowledge transfer based on iSM Cloud: Customers can access regularly updated product knowledge base. ;2) Knowledge sharing based on UF community: Customers obtain knowledge sharing related to UF products through the service community provided by UF.
4. System physical examination: System physical examination: Customers use the cloud inspection (standard version) provided by UFIDA to run a self-service physical examination on the currently registered software product system and generate a physical examination report.
All users
Product pricing
Product price = ordering interval quantity 1 * interval specification unit price 1 + ordering interval quantity 2 * interval specification unit price 2.
For example: the call rate is 0.3 yuan/minute for the part that does not exceed 3 minutes, and 0.2 yuan/minute for the part that exceeds 3 minutes; if the user calls for 8 minutes, the fee charged is 3*0.3+5*0.2=1.9 yuan.
Product price = order quantity * unit price of the range to which the quantity belongs.
For example: the call rate is 0.3 yuan/minute for no more than 3 minutes, and 0.2 yuan/minute if it exceeds 3 minutes; if the user calls for 2 minutes, the fee charged is 2*0.3=0.6 yuan; if the user calls for 8 minutes, the fee charged The cost is 8*0.2=1.6 yuan.
Product price = order quantity * unit price.
The product price is the price displayed on the page.
After-sales service hours: 5x8 except statutory holidays of the People's Republic of China a) Customers can access UFIDA Intelligent Service Cloud Platform (iSM Cloud) and quickly solve problems through robot self-service Q&A; b) Customers can submit a service application form to UFIDA to obtain consultation, diagnosis and solution services for currently registered software product application problems, and check the progress at any time. 2) 400 hotline consultation: Customers dial 4006600588 for telephone support services. Service email: liuyanz@yonyou.com
By ordering this product you agree toGoods and Services Agreement》