Commvault subscription software comes with remote installation and commissioning services

Commvault subscription version-PAYG product installation and commissioning remote technical support service includes the following services:

1. Communication and confirmation of project environment and requirements;
Our company provides an environmental survey form and client configuration information form, which are filled in by users.
Provide backup server hardware configuration requirements. Users will prepare the backup server hardware and operating system environment, and provide login methods.
2. Installation and deployment of server-side and client-side disaster recovery software;
Our company provides installation media network disk, which can be downloaded to the backup server by the user or us.
Backup server Commvault installation
Users provide client login and installation media upload methods, and our company is responsible for client Commvault agent installation.
3. Configure disaster recovery strategies;
Backup storage media configuration requires the user to provide the corresponding information about the backup storage media.
Storage policy configuration: configure the backup data retention time and backup storage media in the storage policy based on the information in the environmental survey form filled in by the user.
Planning strategy, configure the backup plan based on the information in the environmental survey form filled in by the user.
4. Solve problems during the implementation process;
Troubleshooting Backup Server Commvault Installation Issues
Troubleshooting Client Commvault Agent Installation Issues
Troubleshooting backup media configuration issues
Troubleshooting policy configuration issues
Troubleshooting the first full backup problem
Dealing with the First Incremental Backup Problem
5. Preparation of acceptance documents;
Project implementation report

Manual service billing standards

1. Service module: According to the person-day billing method, each project starts with 3 people/day, including disaster recovery for 1 host (cloud host or user physical machine or supported user local private cloud 10 virtual machines);
2. Each additional host adds 1 person/day;
3. If the number of hosts is less than 50, the price will be quoted according to the above algorithm;
4. If the number of hosts is more than 50, the two parties will negotiate a quotation;
5. Because the environmental survey information provided by the user is inaccurate or the project cannot be implemented due to bugs in the disaster recovery software, the number of man-days shall be resolved through negotiation between the two parties;