12345 Convenience Hotline Call Center Platform

12345 Convenience Hotline Call Center Platform Mirror Product Introduction
The 12345 convenience hotline call center platform includes seven major module functions. Below is a brief description of each major module:
1 Call center subsystem
The call center subsystem includes IVR offloading, call system working time management, inbound calls, outbound calls, internal calls, three-party calls and other traffic-related functions.
2 Work order management subsystem
The work order management subsystem is used to record work orders and follow up on work orders. Through work order management, you can clearly know the current progress and processing related information of each matter.
3 Convenience service subsystem
The convenience service subsystem integrates our company's government affairs convenience business functional modules and is a bridge module for communication between citizens and the government.
4 Supervision and management subsystem
The supervision and management subsystem is a supervision module used for task management and work order progress transfer processing of superior and subordinate departments. It can reflect the entire event flow, assign responsibilities to people, and play a supervision and management function.
5 Statistics management subsystem
As the name suggests, the statistical management subsystem focuses on statistical functions, mainly counting traffic information, counting work order information, counting complaint information in each area, and counting various convenience information. It mainly plays the role of summarizing and overviewing the overall situation, and is an indispensable important function of the province.
6 Portal subsystem
The portal website is a website developed for citizens. It is a platform for citizens to submit complaints, consultations, and inquiry feedback, and can also publish some announcement policies.
7 System Management Subsystem
8 System management subsystem is a setting module used to manage the entire system platform, including menu management, user management, announcement management, permission management and other sub-functions.
The above is a brief introduction to the seven module functions of the 12345 convenience hotline call center platform. Because the platform has many functions, it is inconvenient to expand them one by one. We can only divide them into several parts for product description. Our system has more highlights to explore. .