Vihide USB camera JX1700UHW

As a supplier of video conferencing and camera products, we provide the following customer warranty services for the products sold by our company.
1. Warranty scope
      a) If the product has performance failure due to material, workmanship or manufacturing problems under normal use and maintenance conditions, during the warranty period, our company provides warranty services such as repair, replacement or return. "Normal use and maintenance conditions" means that the installation, use, maintenance, storage, transportation, etc. of the product comply with the instructions for use and are used for the reasonably expected purpose or use. "Affecting normal use" means that the product cannot achieve the functions described by its standard performance parameters.
      b) Unless stated in advance or in accordance with law or agreement, no additional fees will be charged for warranty services within the warranty scope.
2. Warranty period
      a) The product warranty period for this project is 24 months from the date the buyer receives the goods. During the warranty period, products with quality problems will be repaired and replaced free of charge within 7 days.
      b) Products or parts that have been repaired or replaced within the warranty scope will continue to enjoy warranty services during the remaining warranty period. If the remaining warranty period is less than six months, it will be calculated as six months. If the law or the purchase and sale contract provides otherwise, such provisions shall prevail.
      C) After the warranty period is exceeded, the seller will provide paid repair and replacement services (material fees will be charged as appropriate), with a time limit of not less than 1 year.
3. Warranty service
      a) Maintenance
The principle of solving product faults is repair. When feasible, Vihide will try to diagnose and solve product faults through the Internet, telephone or other remote help methods. If the problem cannot be solved by the above methods, you can send the device for repair or send it to the nearest Vihide after-sales service station for local repair services.
      b) Replacement
Within 30 days (inclusive) from the date of first purchase, if a performance failure occurs in the purchased product, and after testing by Vihide after-sales service engineers confirms that the failure is caused by the product itself, you can choose to exchange the product or repair it free of charge. If you choose to exchange your loan, Vihide will replace it with products or accessories of the same model and specifications for free.
      c)Return
Within 7 days (inclusive) from the date of first purchase, if a performance failure occurs in the purchased product, and the failure is confirmed to be caused by a problem with the product itself after testing by Vihide after-sales service engineers, the customer can choose to return, exchange or repair for free.
4. Nationwide warranty service
The products sold by Vihide for the project will use service outlets in mainland China (excluding Hong Kong, Macau and Taiwan) to provide localized warranty services.
5. Comprehensive support services
During the warranty period, if the product has performance failure, you can obtain warranty service through the following methods:
a) Support services: During the warranty period, the respondent will provide a 7*24-hour emergency repair hotline, requiring a 24-hour fault response time, on-site/remote fault resolution, and a technical support and after-sales service outlet in Hangzhou.
b) Hotline support: Call our customer service hotline 0755-23309916 to obtain telephone support services. The customer service hotline provides product usage consultation and troubleshooting guidance services.
        C) Feedback after-sales issues through the Vihde website www.vhd.com.cn, or after-sales service technology QQ 2148753190 and email shouhou-vhd@vhd.com.cn.
        d) Service outlets. We have service outlets in some key provinces and cities across the country.
6. Scope of no warranty
a) Exceeds the specified warranty period;
b) Failure or damage caused by misuse, accident, modification, inappropriate physical or operating environment, force majeure, power surge and improper maintenance or storage;
c) Failure or damage caused by third-party products, software, services or actions;
d) Normal discoloration, wear and tear that occurs during product use:
e) The product may operate normally without interruption or error:
f) Data loss or damage:
g) Consumable parts, such as batteries or protective films, that wear out over time, unless the failure occurs due to defects in materials or workmanship:
h) The product’s valid warranty certificate and valid original purchase invoice or receipt cannot be presented, the product’s original serial number label has been altered, replaced, or torn, the product has no serial number, or the product model or number on the warranty certificate does not match the actual product. ;
        i) The product is not used in accordance with the accompanying instructions and operating manual, or the product is not used for its intended function or environment, or any other violation of the operating manual that Vihide determines after verification:
j) The completeness and appearance of the product are not within the scope of the guarantee. The product should be inspected on site upon acceptance and any discrepancies should be disputed.
7. Things to note before service
       Where applicable, customers should note the following before requesting services:
       a) Back up all programs and data contained in the product or ensure their security. Vihide is not responsible for any losses caused by loss of data during use or maintenance:
       b) Provide necessary support and cooperation so that we can provide services, including providing system keys or passwords, descriptions of fault symptoms, and necessary locations, etc.:
       c) Delete all legally protected business and personal information from the product. If such information cannot be deleted from the product, the service provider must be informed when applying for warranty:
       d) If there are no special needs, please do not include peripheral hardware, cables and other items with the product sent for repair. If you have special needs, please contact Vihide in advance and attach the relevant list when sending it for repair to avoid unnecessary losses.
       e) Please choose the shipping method and carrier carefully and recommend purchasing transportation insurance.

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