Telephone call center system-SuiTao

Telephone Customer Management System-SuiDianTong is a powerful telephone and customer relationship management system, specially designed to integrate with existing corporate systems. Telephone Customer Management System-SuiDianTong has many functions such as telephone management, customer relationship management, SMS management, etc. Function can help you quickly establish a perfect telephone customer service system, greatly improving customer satisfaction and corporate image. If you need it, click to download and use it.

The functions are detailed as follows:

1. Identification of incoming call/outgoing number, automatic pop-up of customer information, and automatic determination of number ownership. You can learn customer details, sales records, transaction records, historical calls, etc. before the call is answered. New incoming call numbers automatically search for relevant information on the Internet. .

​ ​ 2. The call recording has no impact on the call process and can be queried and listened to at any time. It is well-documented.

​ ​ 3. Supports ordinary telephone calls and Internet calls. Software automatic dialing function: click on the number in the customer profile or call record to automatically dial the number; software dialing can also be achieved when using an extension with a local exchange (group phone).

​​ 4. Automatic outbound calls in batches: automatic batch outbound calls, you can set the outbound call to be transferred directly to manual, or the outbound call can automatically play the voice and wait for the customer to press the button before switching to manual.

​​ 5. Automatic voice reporting function: automatically plays the employee number when the call is connected;

​​ 6. Satisfaction survey function, automatically prompts customers to evaluate the service at the end of the call, such as "Press 1 to be very satisfied, press 2 to be satisfied...". The survey results can be counted and used to evaluate the call quality.

​ 7. Automatic reminder for telephone return visits: Administrators can allocate telephone return visit tasks to employees in batches. After each employee logs in, the system will automatically remind them. During the return visit, they can directly click on the customer profile to dial; the telephone return visit record will be kept completely to facilitate customer tracking.

8. After-sales work order management

9. Automatic voice navigation (IVR), such as "Press 1 to enter price inquiry, press 2 to enter after-sales service, press 3 to enter voice message system", etc. The simple and clear graphical process design interface helps you quickly establish automatic telephone business consultation. Business acceptance system.

10. Voicemail function. When the phone is unattended, the other party can automatically leave a message. If there is a new message, the computer will automatically dial to notify you and play the message for you to listen to. You can also call back at your convenience to listen and manage the message.

​ ​ 11. Incoming call firewall function, automatically reject blacklisted calls and keep records.

12. Query the location of the number. When calling, you can automatically determine the location of the other party's number.

​ ​ 13. Call records and traffic statistics report functions provide detailed information on phone usage.

15. Powerful customer information management function: Customer information can be managed in groups at any time, and the groups can have any level. The information of the specified group can be queried or exported individually, and group text messages can also be sent to the specified group of customers to facilitate classification management of customers; customer information Column can be rooted

Freely define and expand as needed to meet your personalized business needs.

16. Order management and statistical functions (sales management); product purchase and inventory management

17. Customer points management, transaction records, such as meeting records, etc.

​ ​ 18. Automatically remind customers of their birthdays, making it easy to send blessings in a timely manner.

19. Document management: Can manage customer and order-related documents, such as electronic certificates, scanned copies of contracts, etc.;

20. Automatic reminder function for schedule and memo.

​ ​ 21, employee information management, automatic reminder of employee birthdays.

​ ​ 22. Frequently Asked Questions Management: Used to collect common questions and answers from customers. As a kind of knowledge accumulation, you can directly query the solutions to similar problems in the future, and it also facilitates new employees to quickly familiarize themselves with the work.

23. Report statistics: sales statistics, product sales ranking statistics, product purchase statistics, etc.

​ ​ 24. SMS group sending function: supports both network and SMS mode sending methods;

25. On-hook text messages: After the call is connected, no one answers, or an outbound call is made, a preset text message is automatically sent to the user's mobile phone. The content of the text message can be corporate promotion, merchant preferential information, or other information. The content of the text message can be changed at any time as needed;

​ ​ 26. Permission management: Administrators can use all functions; ordinary users cannot print and export customer information, delete customer information and call records, etc. to ensure data security;

​ 27. Data can be backed up and restored at any time to ensure data security; high reliability, low cost