Yuntian Catering Reservation System immediately obtains the customer's detailed information and reservation records according to the incoming call, quickly completes the customer's reservation, and provides better customer service. This catering reservation software can be used by multiple reservation clerks to take orders at the same time, and it is relatively easy to operate and use. Graphical reservation mode for hotel dining tables, management of customer anniversaries, customer historical consumption records, analysis of customer consumption habits, customer return visits and points management, SMS sending and receiving functions (booking confirmation, end of consumption, anniversary reminders, points redemption notifications , daily greetings, etc.), it can be used in hotel reservation software and restaurant reservation software. The powerful statistical analysis report will become a good helper for restaurants and hotels to manage customers and reservations.
Main functions:
★ The caller number and customer information will pop up automatically, and you can book directly from the pop-up interface.
★Important update: The mobile application "Yuntian Call Assistant" supporting the Yuntian series software has been developed, allowing incoming calls from mobile phones to automatically display customer information on the computer. Click to enter for details
★ Intuitive and convenient graphical booking and processing interface
According to the status of the dining table: Uncertain booking, Unbooked, Booked, Uncertain batch booking, Bulk booking, Booking confirmed arrival, Active customer, Locked, eight types of pictures are defined, clear at a glance
★ Hotel area management functions
The hotel can be divided into up to 10 areas according to physical location (such as the first floor, second floor), nature (such as private room area, dining area, function (such as Chinese food area, Western food area), etc.) according to the convenience and practicality of its own management. areas to which all dining tables belong
★ Meal time function
This software is divided into 4 periods, morning market, lunch market, evening market and midnight snack. You can set the start time and end time of these periods yourself. The booking time includes Gregorian calendar, lunar calendar, holidays and solar term reminders
★ You can conveniently and flexibly book any table for any date and time, and you can check the customer's reservation status at any time.
★ Convenient and flexible batch booking processing mode, which can quickly complete the booking and processing of multiple seats for one customer
★ Fast turntable operation
★ Safe and reliable multi-booker network working mode, which can significantly improve the booking processing speed of large hotels
★ Real-time statistics on the occupancy of dining tables in each area and the number of people dining there
★ Dining table lock function
When a certain dining table is unavailable or stopped for public reservation, the dining table can be locked according to the time period as needed. Then the dining table will be locked within that time period and cannot be booked and processed.
★ Powerful statistical analysis report function
1. The booking volume and consumption amount of the salesperson or business manager during a certain period of time
2. The booking volume and consumption amount of the reservation clerk during a certain period of time
3. The number of hotel reservations and consumption amount during a certain period of time
4. Statistics of customers’ consumption points and consumption details
5. Customer detailed statistics at the dining table in real time
6. Guest card statistics (customer details, such as license plate, car color, dining habits, taboos, tastes, preferred dishes, special festive days, detailed consumption records, etc.). Mainly used for the waiter at the dining table before the customer arrives. Already have a more detailed understanding of the objects she will serve in order to better serve customers)
★ Comprehensive customer information management
1. When you double-click the left mouse button to call out a customer or when a customer is automatically popped up during an incoming call, the following information will be displayed.
2. Customer information: name, mobile phone (can be multiple, use each other; separate), landline (can be multiple, use each other; separate), company name, position, car name/license plate/color dining habits taboos, preferred dishes, etc.
3. For customer anniversaries, multiple anniversaries can be entered, and the input of the lunar calendar is supported. Customer anniversary reminders can be made on this day of the lunar calendar every year.
4. Customer points: accumulated points, redeemed points, unredeemed points
5. Historical food ordering and consumption records: when did the meal come, how many people, how much money was consumed, and what dishes were consumed
6. Analysis of customer consumption habits: how many times have you been here, what is the minimum consumption amount, what is the maximum consumption amount, what is the average consumption amount, what are the most common dining tables and what are the frequently ordered dishes?
7. Customer opinions and return visit records
★ The SMS platform supporting this software is powerful and easy to use.
Can automatically generate the following 6 types of text messages
1. Anniversary reminder text message
2. Booking confirmation text message
3. Consumption end text message (this time consumption amount, points text message)
4. Daily greetings and promotional text messages
5. Customer points redemption notification text message
6. You can send group blessing text messages to customers during holidays or usual promotional text messages, and you can also send point-to-point text messages.
If you need the function of text messages, you need to configure a text message sending and receiving device. You can insert the SIM card into your mobile phone to send and receive text messages. It is similar to a mobile phone and can be connected to a computer to send and receive text messages. The price is the same as that of a mobile phone. This device can be purchased in our company.
★Customer points management
You can easily check the customer's points status, the customer's points redemption status, and the number of gifts redeemed by the customer. It can realize the redemption of points for a single customer or the redemption of points for batch customers.
★ Customer return visit processing
You can check the number of days since today for customers who have not made a call, ordered a meal, or made a return visit. You can make return visits to specific customers as needed to improve the affinity between the company and customers.
★ Simple waiter and salesperson file management.
★ Flexible and convenient parameter setting and dining table management
★ Management of operation logs
The reservation clerk's operations on table reservations are recorded in the log to facilitate subsequent supervision. You can check which reservation clerk performed what operations on which table at what time and on which machine (online version)
★Date/Anniversary Memo
You can set automatic startup reminders for customers' birthdays/anniversaries a few days in advance (supports lunar and Gregorian calendars).
★ There are corresponding file settings in customer information.
When a customer calls, you can answer the call and query the customer's relevant documents in a timely manner.
★Customer group functions
Classify different customers according to different customer groups (can be salespersons or regions, etc.) for management and statistics
★ Powerful user permission settings make company information more secure. Set the permissions of the personnel who operate the software and stipulate what they can and cannot do, for example, whether they can delete customers, whether they can delete orders, whether they can view statistical reports, etc.
★Other introduction
1. Import and export of customer data (Excel)
2. Statistically processed reports can be exported to Excel for secondary use of data.
3. Customer information query (supports fuzzy query) and entry modification.
4. Setting of blacklist (key) customers
5. Query the call log, you can check the time of incoming and outgoing calls, the call duration, and you can play the recording of incoming or outgoing calls.
6. The username of the initial super user of the software: system. Password: system. The password can be changed after entering the system.
★ Software services
The software has free lifetime upgrades and the hardware has a one-year free warranty. The installation and use of the software are relatively simple. After purchase, the supporting CD contains detailed installation guides and video tutorials, which can help you easily install and use the software. If you have any difficulties, , we provide remote online installation, training, and Q&A.
