Taobao after-sales software

1. Customer data management:

From the beginning of building a store to the present, Taobao after-sales software organizes a large amount of member information and order data for you through the Taobao interface; it can be grouped according to customer purchase time, purchase frequency, consumption amount, region, and purchased goods and other fields. Management; adopt a blacklist mechanism to block malicious users and eliminate invalid members;

2. Customer precision marketing

Based on the powerful group management capabilities, the target customer groups can be accurately screened, and then precise marketing can be carried out; for consumable goods, customers can be reminded to purchase again in a timely manner, which is suitable for direct marketing.

3. Customer data maintenance:

Log in with a Taobao account to download all member data in any time period; connect to Taobao member API interface, member data update is convenient and labor-saving; use shortcut keys to find members from massive data, convenient and fast; quickly and conveniently report to customers Make edits and notes.

4. Customer relationship maintenance:

Record the frequency of text message care for each customer to prevent customers from being overly harassed; manage level promotions based on purchase amount or orders; create the merchant's own membership points system to retain old customers and stimulate repeat consumption;

5. Timely delivery of promotional activities

Adopting a stable "enterprise gateway" SMS channel, dual channels operate simultaneously to ensure the success rate of SMS sending, and the effective arrival rate is as high as 99.9%; it can cover both mobile customers, China Unicom and Telecom users.

6. Clear interface

Imitating the button style of IPhone mobile phone operation, the interface is clear and the functions are simple and clear.

7. SMS marketing

Humanized text message sending process, you can choose the recipient or send it randomly. You can easily choose different customers to send, don't waste text messages, precision marketing is more important; text messages are very convenient to send, and support variable names, so that when customers receive text messages, the real names of the customers will be displayed, as if they were sent separately to the customer The same, making customers feel more friendly.

8. Membership level management

VIP customers who place many orders and spend large amounts of money. We must maintain it well, discounts, gifts, and regular new product notifications, none of them can be missing! According to different membership levels, you can quickly check the quality of your membership and adopt different membership marketing measures.