On the morning of November 11, the topic "Alipay collapsed" quickly climbed to the Weibo hot search list. Many netizens reported that the Alipay application was malfunctioning and could not be used normally. They encountered problems including being deducted three times for a single transaction, the balance showing zero after transferring money from Yu'e Bao to the balance, and the merchant not receiving the payment after offline payment. There are a series of problems such as charges being deducted from the card.
Around 10 a.m., a user revealed that one of his orders was mistakenly charged three times, with a total loss of more than 700 yuan. Another user complained that his withdrawal from Yu'ebao has been pending and the funds cannot be received. Some users also had their money deducted every time they clicked when trying to confirm receipt of the goods. They even had fees deducted five times when they failed to confirm receipt.
In addition to the payment function, additional functions such as mini-games within the Alipay platform also failed to function properly. It’s not just Android users who are affected, some iOS users have also reported that their Alipay cannot complete payments, even though funds have been deducted.
Faced with these situations, some netizens speculated that the Alipay system may have crashed.
Many netizens also went to the comment area of Alipay's official Weibo account to leave messages, but the official has not made any response to this matter.
Alipay has yet to issue any official statement or provide a solution for the outage.
It is worth noting that this is not the first time Alipay has experienced technical problems this year. As early as April 9, an abnormal error occurred in the Alipay system, causing some users to be unable to use the service normally.
It collapsed in November last year.
It also collapsed during the Chinese Valentine's Day in 2021.
However, this collapse happened on Double Eleven, which is also very disappointing.
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