As a popular domestic mobile video player software, Tencent Video has indeed brought users a new online video viewing experience and has extremely rich video resources. Whether it is popular movies, TV series, variety shows, entertainment, or military programs, you can find them all here. Users can search and watch their favorite content without having to switch between multiple platforms. Allowing users to enjoy a smooth and stable experience when watching videos. Whether at home or away, users can enjoy a high-quality movie viewing experience anytime and anywhere. Next, let the editor of Huajun explain to you how to refund Tencent Video and the refund steps of Tencent Video!
first step
Open the Tencent Video app and enter the "Personal Center" page.
Step 2
On the "Personal Center" page, click the "Video VIP" option, and then select "All Membership and Renewal Management".
Step 3
In the "Renewal Management Activation Record", find the membership service you want to turn off automatic renewal and click it.
Step 4
On the details page of the membership service, you will see the option of automatic renewal. Click "Close" to stop automatic renewal.
Step 5
Find the payment order opened by VIP members. After confirming that you really do not need Tencent Video VIP membership, consider applying for a refund. Please avoid maliciously applying for refunds to avoid adverse effects on your account.
Step 6
After entering the order details page, select the problem you encountered. Possible options include dissatisfaction with the merchant's membership service, adding the wrong membership, etc. Please choose according to the actual situation.
Step 7
After selecting the issue, click to complain to the merchant and submit. After successful submission, you need to wait patiently for Tencent Video’s review.
Step 8
If your refund application is officially reviewed and approved by Tencent Video, the money will be returned to your payment account via the original route.
Step 9
After the refund is successful, it is expected that your Tencent Video VIP membership time will be recovered within 1 to 7 days.
Note: The specific time and method of refunds may be affected by the processing speed of the payment channel and other factors. If you do not receive a refund for a long time after submitting your refund application, we recommend that you contact Tencent Video’s customer service for enquiry.
The above is the tutorial on how to refund Tencent Video and the steps for refunding Tencent Video compiled by Huajun editor for you. I hope it can help you!
