On November 20, a series of actions by the well-known live TV APP "TV Home" attracted the attention of netizens.
Netizens reported that the app "TV Home" that they usually use to watch live broadcasts or on-demand movies and TV series cannot be opened, and many netizens said that they had become members...
The announcement on the page shows: According to the regulatory requirements of the State Administration of Radio, Film and Television on the Internet TV live broadcast business, this product will be suspended from now on. We deeply regret this decision and apologize for the inconvenience. Thank you for your understanding and support, and please work together to comply with relevant legal regulations.
The TV home service account (which has been renamed "TV Tuantuan") issued an announcement saying, "We are very sorry that our service has encountered problems."
The TV home team also responded to the rumors of "running away": If there are any problems, users can contact customer service on the official account, and the official will "properly resolve" all refund needs and will not run away.
TV Home officially stated that if the user is within the membership period, the previous payment will be fully refunded, the refund will be issued as soon as possible, and the user is asked to "wait patiently".
On November 20, TV Home posted on Weibo, "We have encountered problems with our service. If you are within the membership period, your payment will be refunded in full. Due to the large number of people, we will issue the refund as soon as possible. Please Please wait patiently. If you have any questions, you can contact our customer service on the WeChat official account. We will properly resolve all refund needs and will never run away!”
Later, some netizens posted screenshots saying that they had received a refund.
At present, there is no official detailed explanation of the "service issue". This information comes from the Internet. If there is any infringement, please contact us to delete it~
