Zhongshi Business Link

The latest version of Zhongshi Business Link is a system tool specially created for online customer service on the website. The official version of Zhongshi Business Link can help websites carry out online sales, real-time customer service, traffic statistics and website management. Zhongshi Business Communication provides you with stable and reliable hardware and high-quality after-sales service. The software also has functions such as visitor monitoring, real-time customer service, traffic statistics, website management, and data reports.

Introduction to the functions of Zhongshi Business Pass

1. Real-time management

Managers can monitor the real-time conversations of each employee in real time and assist employees in rapid growth.

2. Visitor message prediction

The online customer service system will predict the text input by visitors, improve customer service response speed, and improve service efficiency.

3. Call center

Customer service or departments can be designated, transfers can be made to internal conversations, and cross-site transfers are supported, fully reflecting the advantages of team collaboration.

4. Permanent identification

You can know how many times each guest has visited in real time, and can automatically call up all previous conversation records of the guest to facilitate follow-up contact.

5. Data mining

The online customer service system has multiple filters, providing quantitative analysis reports for search engines and advertising sources, conversation quantity and effect, customer service staff reception, and the area where the customer is located. It can also export historical records by time period.

6. Tracking

The online customer service system can help customer service understand more of the guests' intentions, and can also help the website optimize the website process; it can also mark the visitor's access track with a more friendly name through simple settings.

7. Active invitation

The online customer service system allows you to customize invitation content or conduct direct conversations. It also supports automatic invitation and invitation interval detection.

8. Personalization

The online customer service system provides 21 sets of templates, and can customize icons, opening remarks, advertising settings, invitation interfaces, greetings, etc. to fully display your corporate image.

9. Intelligent distribution

When the traffic of the website is too large or customer service needs to be evaluated, the online customer service system can directly assign the conversation to agents, reducing the time visitors wait for answers, and customer service can respond to visitors as soon as possible.

10. SSL128 encryption technology

Make your chats with website visitors safer so you don’t have to worry about your chat content being accessed by unauthorized third parties, ensure your data is sent to the correct client and server, maintain data integrity, and ensure that data is not transmitted during transmission. stolen or altered

11. Anti-malicious clicks

The online customer service system is specially developed for corporate website promotion. It can prevent malicious clicks during bidding and ranking, and effectively improve your advertising efficiency.

12. Robot

Users can talk to the customer service robot just like talking to human customer service, get solutions to problems in the natural interaction process, and provide customers with 7*24-hour intelligent response services.

13. Self-service multilingual translation

The online customer service system supports translation between multiple languages ​​and provides services to foreign visiting customers. Customers can directly talk to foreign visitors in foreign languages ​​and actively retain and get in touch with foreign merchants.

14. Integrated customer management CRM

The online customer service system can help you effectively manage customer relationships, effectively track customer status, and improve the efficiency of customer follow-up contact. The administrator can uniformly manage the salesperson's customers, and the salesperson can only manage his own customers.

Features of Zhongshi Business Software

1. Active invitation. When a visitor enters the website, an invitation box will pop up to invite the visitor to talk. Customer service can also manually invite and force the dialogue to change from passive to active;

2. Message prediction. During the chat with the visitor, every word entered by the visitor can be seen by the client, which allows the customer service to understand what the visitor wants to ask next;

3. Personalized settings, each customer can modify the floating pictures, invitation box content, dialog opening remarks and side advertising pictures of Business Communication according to their own needs;

4. Track tracking, the client can monitor the source information and access tracks of all visitors, such as which search engine they came from, what keywords they searched for, etc.;

5. Conversation allocation. Whenever a conversation comes in, the system will assign the conversation to the corresponding customer service according to the pre-set distribution rules to improve work efficiency;

6. Customer service management. Business Link has an administrator account, which can check the work status of each customer service at any time and assign corresponding permissions to customer service.

Zhongshi Business Link installation steps

1. Download the MultiDot Album organizing software from Huajun Software Park, unzip it to the current folder, and click the MultiDotAlbum-v100.exe application.

2. At this time, the installation progress will jump out directly, just wait patiently for a while.

3. Then we returned to the computer desktop and found that it was already installed on the desktop.

4. Open it and you can log in and use it directly.

Tips for using Zhongshi Business Pass

How to set common invitation words

Active invitations can effectively shorten the distance with visitors, and the invitation content set is more humane to impress visitors to accept the invitation and communicate with customer service. Set up the invitation interface in a targeted manner so that visitors can accept conversations and discuss business with you as soon as possible. The operation diagram is as follows:

1. Invitation message setting

2. Appearance of invitation interface

3.Invitation parameter settings

Zhongshi Business Frequently Asked Questions

Q: Will using Zhongshi Website Business Connect affect the loading speed of our current website?

Answer: We have considered your concerns. For this reason, users usually add a line of code after </html> to help you solve the browser loading problem. The browser will load the software code after fully displaying the content of the user's website. This ensures that the browsing speed of the user's website is not affected.

Moreover, we choose the multi-line computer room with the best service quality in China to ensure smooth web page loading speed and ensure a smooth user experience.

Question: When a visitor visits again, can he obtain his visit record? Can this kind of information be permanently identified?

Answer: Zhongshi Website Business Communication 7.0 version has the leading permanent identification technology in China, which can intelligently record website visitor information. As long as the other party logs in to your website from the same computer, the software can automatically call up the visitor's visit and conversation records. This will greatly improve the efficiency of customer service staff’s negotiation and follow-up.

Question: Will the floating icon of Zhongshi Business Link be blocked or disappear as the web page scrolls?

Answer: We have carried out technical processing on the floating icon of the Zhongshi website's Business Link online customer service software. Even if the visitor's computer has Internet assistant software (such as Yahoo Assistant) installed, the floating icon will not be blocked, nor will it be blocked by the web page. scroll and disappear.

Question: When using the Zhongshi website business software, will the customer service staff's other work be affected by waiting online all the time?

Answer: When customer service personnel using Zhongshi Website Business Link receive a new conversation request or conversation information, they can set the computer to make sounds, graphic prompts, or pop up in full screen. Normally, they only need to minimize the software window to the taskbar in the lower right corner of the screen. That’s it; when the customer service staff is offline, website visitors can obtain relevant consultation through the online message function of Zhongshi Business Software.

Zhongshi Business Link update log

[New] Version switching function: Click 'Switch to new version' for the old version to log into the new version; click 'Switch to old version' for the new version to return to the old version.

[Newly added] A new version of Business Communication: Zhongshi Smart Cloud Guest. Zhongshi Intelligent Cloud Guest has functions such as intelligent robots, global traffic access, and guest wake-up.