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JD.com online customer service platform

JD.com online customer service platform

  • Size: 36.21M
  • Language: Simplified Chinese
  • category: commercial trade
  • System: Win All

Jingdong Dongdong Merchant Edition is Jingdong’s online customer service platform. It is a workbench for small and medium-sized merchants on Jingdong. It not only provides online customer service functions, but also provides real-time message reminders, order management and other functions. It is a powerful helper for merchants to manage their stores. Jingdong Dongdong Merchant Edition is an IM tool launched by Jingdong Mall for merchants and users. Jingdong IM tool "Dongdong" builds a communication bridge for merchants and users, supporting PC and mobile terminals.

JD.com online customer service platform

 

Jingdong dong dongSoftware features

  Inquiring

  Added a preview function of the customer's last message to allow you to sense customer dynamics in real time

JD.com online customer service platform
 
  work platform

  Consulting list

  Dialogue display area

  Conversation shortcut menu

  Quick phrase area

  Customer information area

  Facilitate you to answer customer questions in real time
 
JD.com online customer service platform

  JD.com online customer service platform

  Login account

  Customer service account must be registered on JD.com

  Unified management by merchant backend

JD.com online customer service platform

  Contact list

  View customer service organizational structure

  Find colleagues quickly

  View recent contacts

  View recently contacted customers
 
JD.com online customer service platform

  JD.com online customer service platform
  
Jingdong dong dongHow to use

  Login interface

JD.com online customer service platform

  (1): Enter your account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to your personal circumstances.

  (2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of JD.com's official website, and then fill in the relevant information to register and modify it.
  
Notice:

JD.com online customer service platform

  Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.

Jingdong dong dongChange log

1. New customer notes and order notes have been added to the customer service workbench, which can record customer needs in real time and process them uniformly to improve customer service efficiency.
2. The customer service workbench adds the function of batch processing offline customers, which can quickly delete offline customers.
3. Added risk control message safety tips and link safety tips
4. Individual user crash problem
5. Some users cannot receive messages.
6. Some users are automatically disconnected and unable to automatically reconnect.

Version: 5.5.3.400 Merchant Edition | Update time: 2016-10-13

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Latest updates

JD.com Online Customer Service Platform Review

  • 1st floor Huajun netizen 2019-10-13 16:41:59
    The interface design of Jingdong’s online customer service platform is easy to use and has rich functions. I highly recommend it!
  • 2nd floor Huajun netizen 2018-06-09 20:59:10
    JD.com’s online customer service platform is great! 100 million likes! ! !
  • 3rd floor Huajun netizen 2017-09-17 05:06:32
    The overall feeling of Jingdong's online customer service platform is good, I'm quite satisfied, the installation and operation are very smooth! It went very smoothly following the installation step-by-step guide!

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