Computer maintenance management system

Computer repair management system software is an information management tool specially designed for computer repair stores, IT service providers or corporate after-sales service departments. It aims to optimize the repair process through digital means, improve work efficiency, reduce operating costs, and improve customer satisfaction.

Software features

Easy and efficient operation:

Electronic storage and fast retrieval: The software realizes electronic storage of customer information, maintenance orders and inventory status, supports fast retrieval, and greatly improves work efficiency.

Self-service reservation and online payment: Support customers to make self-service reservations for maintenance services, and choose online payment to simplify the service process.

Real-time data monitoring and early warning:

Inventory warning function: monitor the quantity of spare parts in stock in real time, and automatically remind you to restock when the inventory is insufficient to avoid shortages affecting the maintenance progress.

Maintenance progress tracking: Customers can check maintenance order status, estimated completion time, maintenance cost and other information in real time through mobile phones or computers, reducing waiting time and communication costs.

Personalized services and data analysis:

Customer preference record: Record the customer's maintenance history and preferences to provide a basis for providing personalized services.

Decision support: The built-in statistical analysis module conducts in-depth mining and analysis of operational data, generates various reports and charts, and provides decision support for managers.

Flexible configuration and scalability:

Modular design: The software adopts modular design, and enterprises can choose appropriate functional modules for implementation according to their own needs to ensure the flexibility and scalability of the system.

Multi-language and multi-currency support: Supports multi-language and multi-currency, suitable for enterprises operating globally.

Software function

Customer management:

Record basic customer information, purchase history, maintenance records, etc., and support customer self-service reservation and online payment functions.

Maintenance order processing:

Repair registration: Customers can submit repair applications through the online platform or offline stores, and the software automatically records the repair information.

Automatic assignment: Automatically assign tasks based on the maintenance engineer's availability or professional skills to ensure quick response.

Maintenance progress tracking: From receiving repair reports to repair completion, the maintenance progress is recorded throughout the process, and maintenance progress notifications are automatically sent to customers.

Inventory management:

Accessories inventory management: Supports the procurement, warehousing, outbound, inventory and other operations of accessories, and records the batch information of accessories to facilitate tracking the source and quality of accessories.

Cost analysis: Statistics on the usage of accessories help managers analyze maintenance costs and optimize purchasing strategies.

Employee management:

Record employees' basic information, job responsibilities, performance, etc., and support scheduling, assessment and motivation functions.

Understand the working status and maintenance progress of employees in real time to ensure service quality and work efficiency.

Statistical analysis:

Generate maintenance order statistics, customer satisfaction surveys, employee performance analysis and other reports to provide decision support for managers.

Predict future maintenance needs based on historical data and plan resources in advance.

Reporting and exporting:

Supports order export, printing and other functions to facilitate store financial management and auditing.

All documents and reports can be previewed before printing, and can be exported to Excel files for special editing and processing.

FAQ

Software runs slowly or freezes

Problem description: Users find that the software runs slowly or freezes when using it.

Solution:

Close unnecessary applications to free up device memory.

Clear application cache data and improve software operation efficiency.

If the device performance is low, consider upgrading the device or replacing it with a better performing device.

Developer GG said there are really no bugs this time~