Xianyu

XianyuThe PC version is a desktop client of a second-hand trading platform launched by Alibaba. Users can realize functions such as product publishing, browsing, transaction communication, and store management through the computer.

Features of Xianyu PC version software

1. Multi-terminal collaboration

Communicate with mobile APP accounts and synchronize messages/orders in real time

Supports quick login by scanning QR code on the web version

2. Large screen management

Putting products on/off the shelves in batches

Multi-window price comparison

3. Safe transactions

Alipay secured transaction

Real-name authentication + credit score system (sesame score visualization)

4. AI empowerment

Intelligent pricing suggestions (based on historical transaction data)

Automatically identify product categories from pictures

Xianyu PC version software functions

Product management

Supports batch import of product information from Excel tables and automatically generates titles, descriptions and classification labels.

Provide scheduled product release and scheduled polishing functions to optimize the product exposure cycle.

Built-in slow-selling product diagnosis system automatically identifies low-selling products and gives optimization suggestions.

Order processing

Synchronize order status in real time, support batch shipping, and print express delivery orders with one click.

Provides card secret warehouse function to realize automatic delivery of virtual goods.

Seamlessly connects with mainstream ERP software such as Jushuitan and Wangdiantong to achieve real-time synchronization of inventory data.

Customer communication

Supports the computer and mobile terminals to simultaneously receive buyer messages to avoid missing information.

Provides quick reply templates, chat pictures and personalized reminder functions to improve response efficiency.

The automatic chat robot based on AI algorithm can preset high-frequency question templates to achieve 24-hour second-level response.

data analysis

Real-time monitoring of core indicators such as product views, consultation conversion rate, and competitive product dynamics.

Generate visual reports to assist sellers in optimizing pricing strategies and product selection.

Provide a risk warning mechanism to automatically detect illegal words and sensitive operations.

store operations

Supports unified workbench management with multiple accounts to solve the problem of multi-device operation.

Provide open interfaces to allow third-party developers to carry out secondary development.

In the future, we plan to launch functions such as order evaluation, keyword automatic reply, and Xianyu coin deduction.

Frequently asked questions about Xianyu PC version

When will the money for the items sold by Xianyu arrive?

Xianyu's arrival time mainly depends on whether the buyer actively confirms receipt of the goods. The specific rules are as follows:

The buyer actively confirms receipt of the goods: the payment will be directly transferred to the seller's Alipay account within 1-3 minutes after the buyer clicks "Confirm receipt".

The system automatically confirms receipt:

Ordinary goods: Automatically arrive in your account 10 days after the seller delivers the goods (it will be triggered in advance 72 hours after the logistics shows receipt). For example, if the logistics shows receipt on May 3, the system will automatically confirm on May 6.

Virtual Goods: Automatically confirmed 3 days after shipment.

Extended delivery: Buyers can apply to extend the delivery time within 48 hours before automatic confirmation, for 3 days each time, up to a maximum of 9 days (subject to seller’s consent).

Special circumstances:

If there is a dispute in the transaction (such as a refund request), the system will suspend the countdown and resume or close the transaction after the dispute is resolved.

During major promotions (such as Double Eleven), the automatic confirmation time may be extended to 15 days, subject to platform announcement.

How can I apply for a compulsory refund process if I was defrauded on Xianyu?

If the product does not match the description, is fake or has not been received, you can apply for a compulsory refund by following the steps below:

Negotiation stage:

Contact the seller immediately through the Xianyu APP, explain the problem and request a refund, and keep the chat history as evidence.

If the seller agrees, send the goods back to the address provided (be sure to use express delivery with tracking and keep the voucher).

Apply for customer service intervention:

If negotiation fails, go to the order details page and click "Refund" → "Apply for Customer Service Intervention" and upload evidence such as photos of product problems, logistics records, chat screenshots, etc.

Xianyu customer service usually makes a decision within 3-5 working days, during which time supplementary materials (such as product test reports) may be required.

Advanced rights protection:

Xianyu Small Court: Some disputes will be adjudicated by a "small court" composed of platform users, and a complete chain of evidence must be submitted within 48 hours.

Legal channels: If the amount involved is relatively large (for example, more than 5,000 yuan), you can file a lawsuit with the Internet Court or call 12315 to complain, and apply for Xianyu to disclose the seller's information.

Alarm handling: If it is confirmed that you have encountered fraud, you must immediately call the police and provide transaction records, communication evidence, etc.

What should I do if the Xianyu buyer deliberately fails to confirm receipt of the goods?

Even if the buyer does not take the initiative to confirm, the system will automatically process it, and the seller can take the following measures:

Automatic confirmation mechanism:

Ordinary goods will be automatically confirmed 10 days after shipment, and the payment will be credited.

If the logistics shows that the receipt has been signed but the buyer has not operated, the system will still execute the 10-day countdown.

Proactive communication:

After delivery, you can use Xianyu messages to remind buyers to pay attention to check the goods, and politely ask about the condition of the goods after the logistics shows receipt.

Platform intervention:

If the buyer still does not respond when the automatic confirmation time is approaching, you can contact Xianyu customer service to explain the situation and provide the order number and logistics voucher. The platform may prioritize abnormal orders.

If the buyer maliciously delays and applies for a false refund, the seller can submit a "rejection of refund" application on the order page and call the customer service hotline 0571-88158198 to request manual review.

Precautions:

Record the packaging video when shipping, and keep the courier number and logistics records to reduce the possibility of disputes.

It is recommended to use the "Inspection Service" service for valuable items, which will be shipped after official quality inspection.

How is the Xianyu handling fee calculated?

Xianyu will start charging software service fees from September 2024. The specific rules are as follows:

Basic service fee:

All orders are charged 0.6% of the actual transaction amount (including shipping costs), with a maximum of 60 yuan per order.

Advanced service fee:

Basic threshold: within the same natural month, if orders are >10 and the cumulative amount is >10,000 yuan, 1% will be charged for each excess.

Mobile phone category threshold: Starting from April 2025, if the cumulative number of mobile phone category transactions exceeds 6 in a natural year, 1% will be charged for each transaction exceeding the threshold (not superimposed with the basic threshold).

How to sell goods in Xianyu

      The Xianyu platform has shown remarkable friendliness for many beginners. Compared with other self-media platforms, novices have a higher possibility of making profits on Xianyu. However, as beginners gradually get involved, a series of problems also emerge. For example, how to choose products with profit potential for sale? How to start a business without spot resources?Expand business? How to effectively purchase goods? And how to find reliable purchasing channels, etc. In order to solve these problems that trouble novices, this article will use concise and clear language to provide beginners with a series of specific and practical Xianyu sales operation methods.

How to choose and set up Xianyu selling account

      The weight of the Xianyu account is closely related to the Zhima credit rating of the Alipay account. When two sellers sell products on the Xianyu platform, if one of them has a higher Zhima credit rating and the other has a lower credit rating, the latter may face greater difficulties in later operations. Even if they try to optimize title copy, adjust images and other common operations, they may still find that daily      Exposure cannot be effectively improved. This situation is often caused by the low Alipay Zhima credit score corresponding to the account. Therefore, it is recommended that sellers consider improving their Zhima credit score or switching to another Alipay account with a higher Zhima credit rating to improve their business conditions on the Xianyu platform.

Practical tips for selecting products for Xianyu sales

      Then another question is how to choose the products on Xianyu that most novices are concerned about?

      Before creating any account, it is necessary to clarify the category it belongs to in order to find the corresponding benchmark account. Benchmark accounts refer to accounts that perform well in specific categories. They have characteristics and advantages worth learning from. In order to improve the performance of your own account, you should conduct in-depth research on popular products of benchmark accounts, draw inspiration from them, and imitate them. For example,      A T-shirt in a certain account has 4.2W views, and 1,259 people expressed their intention to buy it. It is obviously a popular product of this account. In this regard, we can analyze and learn from multiple aspects such as titles, pictures, copywriting, etc., to master the skills of benchmarking accounts to create popular products.

How to create Xianyu sales copywriting

      Next, I will share with you some methods on how to create copywriting to attract more buyers.

      Take the popular product copywriting of a certain period as an example. Its content revolves around themes such as "gift from ex-boyfriend, no longer needed, transfer at low price". This type of copywriting is particularly likely to resonate with and attract the attention of female consumer groups. When consumers read this type of copywriting, they can quickly construct scenes related to the product in their minds, thereby stimulating their desire to purchase.

      Although the actual background of the copy may not be entirely true, in terms of effectiveness, this strategy is undoubtedly successful. Even if the transaction does not materialize in the end, the potential buyers who come to inquire have greatly increased the interaction and weight of the account.

      We are not advocating that all copywriting adopt this strategy, but we hope that you can deeply understand the inner logic of the success of this type of copywriting. Mastering this principle will help achieve better results in future copywriting creations.

How do Xianyu buyers privately chat with sellers?

      When you find your favorite product on the Xianyu platform, you may have many questions to ask the seller. However, you may encounter difficulties in finding a suitable private chat entrance. In order to facilitate you to establish effective communication with the seller, we hereby remind you: just click on the product you are interested in, and then find and click the "I want" button in the lower right corner to easily open it.Private chat conversations with sellers. In addition, although you can also leave a message under the product, considering the efficiency and convenience of communication, we recommend that you give priority to using the above private chat function. I hope these suggestions will add convenience to your Xianyu shopping experience.

How do Xianyu sellers privately chat with buyers?

      When receiving a message from a buyer, you have the option to reply directly to the seller in the message. However, a more appropriate and efficient way is to communicate with buyers via private messages. You can click on the buyer's message to check whether they have posted idle products. If the buyer has posted idle products, you can directly click the "I want" button to start the chat interface with the buyer.

      In any case, buyers and sellers should strictly abide by the rules and avoid using prohibited words when communicating via private messages. The Xianyu platform will take strict punitive measures for illegal use of prohibited words in private chats. Therefore, please make sure that your communication content complies with platform regulations to maintain a good trading environment.

Can I return something I purchased on Xianyu?

      When purchasing goods on the Xianyu platform, the return mechanism is operable. Once buyers find that the goods are not as described, have quality problems or have any other reasonable reasons after receiving the goods, they can find the "Return" option on the order details page and click to enter the return application process. During this process, buyers need to select an appropriate reason for return and provide detailed return instructions. It is also recommended to attach relevant photos so that sellers can have a more comprehensive understanding of the specific circumstances of the return.

After submitting the return application, the seller will review it. Once the seller approves the return request, the buyer must send the goods back to the address information provided by the seller and ensure that the logistics documents are properly kept. After the seller confirms that the goods are in good condition and undamaged, the refund process will be carried out, and the refund amount will be returned to the buyer's payment account.

In order to ensure the security of the transaction, the buyer should carefully examine the seller's reputation and evaluation before the transaction, and at the same time save all relevant evidence and records during the transaction process. If any disputes arise during the return and refund process, buyers can contact Xianyu customer service to seek necessary assistance and solutions.

How to pay with WeChat in Xianyu

Bind WeChat payment: Open Xianyu APP, enter the "My" page, click the settings icon in the upper right corner, find the "Payment method" option, select "WeChat payment", and follow the prompts to complete the binding process.

Choose WeChat payment: When purchasing goods, confirm the delivery address and click "Buy now" or "Add to cart", select "WeChat payment" on the payment page, then open WeChat and scan the QR code to complete the payment.

How to increase exposure and views on Xianyu

Optimize product information: Ensure that product titles, descriptions, pictures and other information are accurate, attractive and in line with the search habits of potential buyers.

​ ​ Utilize platform functions: actively participate in Xianyu’s promotional activities, such as coupons, full discounts, flash sales, etc., to attract more users.

​ ​ Increase interaction: Respond to user questions in a timely manner, build trust with potential buyers, and increase store activity.

Marketing strategy: Make use of Xianyu’s special functions, such as “polishing” to increase exposure, and participate in the “fish pond” community to increase sales.

How to make money on Xianyu without supply of goods

Installation and registration: Download and install Xianyu APP on your mobile phone, log in with Alipay or Taobao account and complete real-name authentication.

Product selection: Look for products with large market demand and price differences, such as household items, electronic products, etc.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​Find the lowest-priced product of the same model on Alibaba, Pinduoduo and other platforms, upload its image to Xianyu, complete the title, product description, price and other information before publishing.

Operation and delivery: After waiting for the buyer to inquire and place an order, place an order at the merchant's source of goods, and the merchant will ship the product directly to the buyer.

After-sales processing: When buyers have after-sales problems, they should go to the merchant to consult and deal with related issues.

How to open a store in Xianyu

Register an account: Use Alipay or Taobao account to log in to Xianyu and complete the real-name authentication.

Improve the store information: In the "My" page, click "Shop" to set up, fill in the store name, introduction and other information.

​ ​​Publish products: Follow the above steps to publish products and start operating the store.

How to use the Xianyu Inspection Store

To use the Inspection Service on Xianyu, you can follow the following steps:

          Select products that support Warehouse Check: When purchasing a product, check whether there is a "Check Ware" logo on the product details page.

             Place an order and select the Inspection Store: On the order page, confirm the use of the Inspection Store service, and follow the prompts to complete the payment.

Waiting for inspection: After the seller delivers the goods, the service staff of Inspection Bao will inspect the goods to ensure that the goods are consistent with the description.

Confirm receipt: After passing the inspection, confirm receipt and complete the transaction.

How to set multiple price options in Xianyu

To set multiple price options on Xianyu, you can follow the steps below:

Edit product information: In the "My" page, click "My Published", select the product for which you want to set price options, and enter the edit page.

         Add price options: In the product price setting area, you can usually add different price options, such as original price, discount price, member price, etc., and fill in the corresponding price information as needed.

​​Save settings: After completing the addition of price options, click the "Save" or "Finish" button to make the settings effective.

Recommended software of the same type as Xianyu

1. JD.com

Jingdong PC version is a computer version client program of Jingdong Mall. Jingdong official version has functions such as product search/browsing, product purchase, online payment, order quick check, order posting/evaluation, returns and exchanges, etc., allowing users to enjoy various services of Jingdong Mall on the PC side. Jingdong creates a simple and happy life experience for users, and they can enjoy endless shopping.

Download address:http://softwaredownload4.com/soft/10086107.htm

2. Vipshop

Vipshop Android app is a software specializing in special sales. Its main business is the online sale of brand discount products on the Internet, covering major categories such as designer clothing, shoes and bags, beauty, mother and baby, and home furnishings. Provide users with comprehensive online shopping services. Support cash on delivery, cooperate with multi-brand companies, and guarantee authenticity. At present, Vipshop has become the world's largest special sales e-commerce company and the third largest e-commerce company in China.

Download address:http://softwaredownload4.com/soft/10101402.htm

Installation steps

Special note: The installation package provided by Huajun Software Park contains Android emulator and softwareAPK file, the computer version needs to install the emulator first, and then install the APK file.

  1. First download the installation package from Huajun Software Park. The software package contains an emulator exe installation program and an APK file and unzip them. First click on the exe program to install the emulator.

  2. Double-click the "Tencent Mobile Game Assistant.exe" file to enter the installation interface. Users can click "Install" to select the system's default installation address for installation, or click "Custom Installation" to select the installation path. Custom installation is recommended here.

 3. Wait for the Tencent Mobile Game Assistant emulator to be installed, and then click "Start Now" to open the emulator.

 4. Enter the main interface of the simulator, click the icon in the upper right corner and select the "Local APK Installation" button.

 5. In the pop-up window, click the decompressed APK file, and then click Open.

 6. Afterwards, the software will enter the installation process. You need to wait for a moment. After the software installation is completed, it will appear in my software list. Click the icon and double-click to open it.

Xianyu PC client update log

​​ 1. Brand new interface, refreshing, simple and efficient

2. Performance is getting better and better