JD.com is a very practical online product shopping platform, which provides a wide range of product selections and a convenient shopping experience. It has a huge variety of products, covering almost every aspect of people's daily lives, from food and daily necessities to home appliances, digital products, etc. Users can easily find the products they need on JD.com, and can quickly locate the target products through the search function. A barcode price comparison function is provided. Users only need to use the JD.com APP to scan the barcode of a product to view the selling price of the product on JD.com, as well as price comparison information with other e-commerce platforms. Next, let the editor of Huajun explain to you how to return goods on Jingdong and how to return goods on Jingdong!
first step
After opening the JD.com APP, you will see an icon or word "My" in the lower right corner of the page. Click on it to enter the personal center page.
Step 2
In the "My" page, you will see the option of "My Orders", click it to enter the order management page. All your purchase records will be listed here.
Step 3
On the order management page, find the product order you want to return and click on it to enter the order details page. On the order details page, you will see the "Return/Exchange/After-Sales" option, click it to enter the return and exchange page.
Step 4
On the return and exchange page, you will see the option "Apply for after-sales service". Click it to enter the after-sales application page.
Step 5
On the after-sales application page, you will see multiple after-sales options, such as "Return", "Exchange", etc. After selecting "Return", fill in the necessary information such as the reason for the return and description of the problem according to the prompts on the page, and upload relevant supporting materials (such as product photos, etc.). After completing the filling, click the "Submit Application" button and wait for review by JD customer service.
Step 6
JD customer service will review your return application after receiving it, and will generally provide a processing result within 1-3 working days. If the application is approved, you need to send the goods back according to JD.com’s requirements.
Step 7
If the goods are sent back as required and JD.com confirms that the goods meet the return conditions, JD.com will issue a refund. The refund amount will be credited back to the account you used to pay.
The above is what Huajun editor has compiled for you on how to return goods on Jingdong and how to return goods on Jingdong. I hope it can help you!
