In order to communicate with buyers, many Taobao sellers have installed Qianniu Workbench. In order to quickly answer buyers' questions, many partners will choose to set shortcut phrases. So, how to set shortcut phrases on Qianniu Workbench? Please see the graphic steps below for setting shortcut phrases on Qianniu Workbench.
Open the chat window of Qianniu Workbench, find the [Quick Phrase] option in the upper right corner of the input window, and click to enter the shortcut phrase page.
If you edit shortcut phrases for personal use, you can select the [Personal] option on the page, find the [New] option in the lower left corner, and click to enter the new page.
On this page, you can set the font, font size, shape, color, etc., and you can insert emoticons and filter according to your needs.
After setting the text, start editing the content of the shortcut phrase. When editing the shortcut phrase, pay attention to the vivid content and effective response to questions.
Because most of the customer service work is done on the keyboard, when setting the shortcut phrase, you can set up [Quick Code], so that when the customer service is using it, just enter the shortcut code on the keyboard to send it. In addition, in order to facilitate the management of shortcut phrases, you can set groups for them. After setting, click the [OK] button in the lower right corner to complete.
After setting the shortcut code, when chatting with customers, directly enter "/" and the code of the shortcut phrase in the input box, and press the [enter] key, or you can use the mouse to click.
After entering the content, click the Send button to send the message.
Friends who still don’t know the related operations of setting shortcut phrases on Qianniu Workbench, don’t miss this article brought by the editor.
