Let’s take a look at how experts solve this mystery for users.
1. After connecting the mobile phone to the computer, you will find an extra CD drive when you open the computer, but it cannot store data.
2. Open the phone. There is a notification bar at the top of the screen. When we press and pull down with our finger, we will see the notification content. If we now connect the phone to the computer using a data cable, we will see a "USB connected" prompt in the notification bar when we do this.
3. Click "Open USB Storage Device" and there will be a prompt, which probably means that the SD card program will stop. Just click "OK".
4. When you turn on the computer at this time, you will find an extra "removable disk". OK, this U disk will be used to copy and save files.
5. After the saving is completed, still pull out the notification item from top to bottom, select "USB" connected, open it and click "Turn off USB storage device" to exit. The phone is back to normal again and the data is on the phone.
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