1. Information entry errors: During the generation of electronic diplomas, information may not be entered correctly or be incomplete due to staff errors.

2. Data synchronization issues: Electronic diploma information usually needs to be synchronized with the data systems of schools and education departments. If there is a failure or delay in data synchronization, the electronic diploma may not display the expected information.

3. System failure: The system that generates electronic diplomas may encounter technical problems or malfunctions, causing the information to not be displayed correctly.

4. Privacy Protection Policy: To protect personal privacy, some sensitive information may be automatically hidden or filtered by the system, resulting in the electronic graduation certificate not being displayed.

5. The school has not uploaded the information: The information on the electronic diploma needs to be uploaded by the school to the relevant system. If the school fails to upload it in time or the uploaded information is incorrect, the electronic diploma will also have no information.

6. Changes in students’ personal information: If a student’s personal information (such as ID number, name, etc.) is changed in the system, and the changed information is not updated in the electronic graduation certificate system in a timely manner, it may also lead to information loss.

Solutions to this problem may include:

Contact the school: Contact the graduation school promptly to verify whether the personal information is incorrect or has been uploaded to the system.

Contact the education department: If the school cannot solve the problem, you can try to contact the local education department or Xuexin.com customer service for help.

Regenerate an electronic diploma: After confirming that the information is correct, you can request the school or education department to regenerate an electronic diploma.

Check system status: Pay attention to the maintenance and update status of relevant systems to ensure normal operation of the system.