NetEase Cloud Music responded to the app crash: the fault has been gradually fixed, and 7-day members will be compensated

On the afternoon of August 19, 2024, many netizens reported that the NetEase Cloud Music server was suspected of malfunctioning. After logging into the NetEase Cloud Music APP, they found that the personalized recommendation and search functions were unavailable, and they received a "failed to obtain data" prompt.

In addition, the web page of NetEase Cloud Music also displays a 502 error and is currently in a state of inoperability.

Subsequently, NetEase Cloud Music issued an announcement on its official Weibo in response, saying, "Due to infrastructure failure, all terminals of NetEase Cloud Music cannot be used normally. We are stepping up repairs. We are very sorry. Thank you everyone for waiting."

NetEase Cloud Music Weibo response

Regarding rumors such as "NetEase Cloud Music developers deleted the library and ran away", the person in charge of NetEase Cloud Music said that the current fault has nothing to do with the computer room and the content is inaccurate.

NetEase Cloud Music also disclosed a compensation plan: from 0-24:00 on August 20, search "Listen to Music" on Cloud Music and receive 7-day membership benefits to your account.